Getting the Most out of Online Registration Part 1
So, you have purchased on line registration (OLR) either for the first time, or have been using it for some time. Maybe you are thinking about how to increase the number of people using OLR, or just how to better use and manage it. Well, here are some ideas and tips!
Plan ahead
Each year it will be important to ensure that everyone involved in the OLR process is included in the planning and on side for the implementation. Your treasurer, registrar and webmaster (and possibly others depending on how you are organized) will have a role to play in the process. From budgeting for OLR expenses and setting fees to deciding the who, what, where and when of communication regarding OLR availability to your membership - there are numerous important decisions to be made and implemented by your organization. Also, another important party in the planning group is your OLR provider! Involving them at the outset could save you many headaches down the road. There are some decisions to be made as you setup your OLR, in particular in the first year as your organization becomes familiar with the process, so starting the setup process early is always a good idea.
Budget for OLR Fees
OLR generally has two fee components: the cost of the software and the cost of the credit card transaction. Make sure you understand the fees for your system as it is important to budget for these costs before you start your season.
What will your OLR provider need to know from you?
To effectively setup your OLR forms, etc. your OLR provider will need to know the following information from you: age categories, fees per age categories, estimated start and end dates for OLR, discounts offered, your governing body, number of seasons you run and season run dates as well as the person they should work with from your organization for the setup process. Ideally, you should contact your provider early in your planning process so you are aware of the information that needs to be passed on.
Make sure you membership knows OLR is available!
Every year it is imperative to make sure you inform your membership that OLR is available and what the advantages are to them in using it. Some examples of how this can be accomplished are as follows: e-mail your membership list and inform them they can register on line this year and direct them to the link where they can register. Clearly mark on your website that OLR is available. Then, clearly indicate the link to OLR on your website. Ensure that OLR is mentioned in all meetings you have so your entire membership can spread the word. When registration time comes around, and if you put up billboards or use other advertising mediums for your club’s registration, ensure that the advertisement indicates OLR as available and that your website address is clearly indicated on the advertising medium. Finally, throughout the year take advantage of any other advertising or communications you do for any purpose (either through e-mail or otherwise) to mention that OLR is available for the next registration season. Also, consider a link to your Facebook or Twitter accounts and any other social media software you use.
ITSportsNet has found that, on average, in the first year, if the membership has been well informed of OLR, an adoption rate of about 50% of the membership is a reasonable expectation. In the second year we often see an increase to 70% and higher, if the membership has been well informed. Some organizations have made it mandatory that registration is done on line - this saves organizations a significant amount of time. Remember, since your membership is always changing, it is important to inform your membership of this registration option every year so all new members are informed also.
Recurring Pre-Authorized Payments
ITSportsNet offers a recurring payments option. For organizations with larger fees this can be attractive to registrants. Registrants that want a payment plan vs. paying for large fees all at once will like this option. Administrators of organizations that offer payment plans will like this option also as it significantly reduces the work involved in collection of payment plan type fees. Collecting cheques and dealing with NSF cheques become a thing of the past.
The process is as follows: when a person registers they choose to either pay the entire fee at once or pay via payment plan. If the payment plan option is chosen then pre-determined amounts and payment times are selected and when the next payment cycle arrives the system automatically processes payments on the credit card of the holder. After this occurs the organization’s administrator goes through the payment list, comparing to the payments received, and ensures all payments were successfully processed. Invoices are not cleared until this process is completed (this is a control to ensure the organization is aware of any payments that are declined).
Stay tuned for Part 2 - Processing Returns and Voids, Managing Credits, Reconciliations, etc.











